RETURNS & EXCHANGE POLICY

 

 

We accept returns but please be mindful that there is a cost and impact to our planet.

We understand that shopping online can be a little tricky and it is our mission for you to make conscious purchases that have minimal impact and that you can cherish forever. We only supply high quality, sustainable & ethical brands. If you require further details, measurements, size and styling recommendations please contact us at hello@slowe.com.au

Can I get a refund?
We are happy to offer a refund, All returns must be done through our Returns Portal.

- Refunds must be made within 14 days from the day you received the goods for a refund and 5 day returns for any faulty items (from delivery date)
- If you are returning an item/s for a refund, please be aware that you will be refunded for the price of the item only.
- We are a new and small business so return shipping charges are at the customers expense unless the item is faulty
- We will not assume responsibility for misdirected, lost or damaged return shipments. It is best to return items via a trackable postage service
- For hygiene reasons, we do not accept returns or offer refunds on the following: underwear, swimwear (if the hygiene strip has been removed) or beauty and body products (if they have been used or the hygiene seal is broken)
- It can take up to 5 business days for the refund to appear on your bank statement.
- The item/s MUST be returned in its original condition, tags attached and with no visible signs of damage, wear, pulls, snags, stretching, stains or odour, so please be mindful of this when trying them on
- If your item is not returned in its original condition and therefore does not pass our quality check your refund will not be accepted and you may be responsible for the cost of shipping the items/s back to you.

What should I send back with my order?
The item must be returned with original invoice as proof of purchase along with a filled out returns form included with your order.

Can I get an exchange?
We currently do not offer exchange. For alternate size/style please place a new order.

What if I think my item is faulty?
Slowe checks the quality of all items before shipping. If you have received an item that is not up to our standards please get in contact with us as soon as possible at hello@slowe.com.au and we will work with you to find an appropriate solution. Please note faulty requests must be made within 5 days from date of delivery. 

Lost, Damaged or Stolen Items?
Slowe is not responsible for any lost, damaged or stolen packages once it is shipped from our facility. In addition, packages that say delivered that have not arrived fall in the lost, damaged and stolen category. Please contact the shipping carrier and open an enquiry directly.